Creating an account and making a deposit is straightforward, but the KYC process and account verification have proven to be nearly impossible. After making a small deposit and winning around €800, I submitted the requested documents, but my bank statement screenshot was rejected without explanation. I received a message stating I needed to provide a screenshot showing my name, transaction amount, the receiver’s name, the transaction ID, and the date. Despite including everything, it was still refused. I even sent PDF files from my bank, but they were not accepted. When I contacted support multiple times for clarification on the refusal, they were unable to provide any answers. My last interaction with support left me feeling frustrated, as they offered no solutions or follow-up. This casino appears to be a scam, and I advise caution as the negative reviews often reflect genuine experiences.
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