I placed an order on November 17th. After over two weeks with it marked as shipped, I hadn’t received anything, so I contacted customer support for clarification. I had ordered two rings: a Flame Ring size 10 and a Layer Ring size 12. They later informed me that the Flame Ring size 10 was out of stock despite being shown as available. They apologized for the oversight and offered a replacement, even asking me to choose a necklace as a gift. I responded positively but never heard back. After another two weeks and more than a month from my order date, I finally received a shipping notification with a tracking code. I understood the delay due to the holiday season. On December 29th, after one month and 12 days, I received the package with my original order, but it did not include the replacement ring or necklace. I regret giving 3 stars because the product quality is excellent, and the packaging was lovely, even including a personalized card that brought a smile to my face. However, I do feel somewhat misled. In summary, there is definitely room for improvement in customer service.
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We are a young jewelry brand based in germany, with the goal of creating jewelry with meaning and character. Our unique pieces use high-quality materials and ethical production practices. Stand out with our bold necklaces, bracelets, and rings that add a touch of individuality to any outfit.
