After contacting customer service to say the rubber from my saucepan handles was pulling away - as this is a safety issue can you please replace? They asked me to return item for inspection.I did this (I paid for p&p) they confirmed they had received pan 16th February it is now 5th April and they still haven't replaced my pan or emailed with any news despite 17 emails to date!I have another pan in the set that the same thing has happened to, they said please return it for inspection, are they kidding, at this rate I'll have no pans to cook with.The set I bought was Zwilling simplify 5 pot set only £295 !!!! With a supposed life time guarantee (I still have the receipt).The company is an absolute joke. Please, please don't buy from them unless you are happy to throw your hard earned £295 away.Obviously they won't respond to this review as they don't respond to anything, just keep your pan, they must have quite a pile now, do you think they weigh them in for scrap?
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
