Good morning, last week I telephoned your customer support line, to try and arrange a repair on my kettle that is under warranty, I registered the item with your extended warranty option and was sent the following registration number Your personal warranty code is: en-GBd5e41c25During the telephone call the lady I spoke with in your customer service explained, my kettle product is being recalled for safety reasons, and to wait until today 1st April 2026 and check the website again, I have followed this instruction……… wow. The process is so ridiculous. I purchased the item like a few other items from your company zwilling as I like quality products, yes you pay more for these, but in return expect a quality product, and in the unlikely event the product fails and is under warranty, you would expect to get a quality hassle free after sales support service. As that’s why you pay more for quality products. And even if you do complete the ridiculous zwilling return process, you will wait weeks or even months for a refund. i cant use the kettle as it doesn't work, which i explained to your customer service lady last week. However I have just found out, this is not the case with zwilling, so I request a better solution to my problem than the one on offer from you now. Please can you let me know what the better resolution to my faulty kettle is please?Carl wharf
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
