I am so disappointed with how my warranty claim was handled.I originally purchased two knives with the reassurance of a lifetime warranty, which gave me confidence in both the product and the brand. When both knives began to fail meaning the handles literally started to disintegrate I returned it to the Zwilling store at Bicester village as it was the closest Myabi outlet to me and was expecting a like-for-like replacement, or at least a comparable alternative.I found out after that one of my original knives had been discontinued, I offered to pay the difference for a larger knife but Instead, I was sent a replacement that is noticeably smaller and, in my view, inferior in both size and overall feel. This does not reflect what I would consider a fair or equivalent replacement under a lifetime warranty.While I appreciate that discontinued items can complicate matters, I would have expected better communication and a more reasonable effort to match or exceed the original product’s quality — particularly given my willingness to contribute towards an upgrade. I offered to pay the difference on multiple occasions as I am not happy with my replacement knife but they weren’t having any of it (which I find strange) Overall, this experience has left me extremely disappointed in both the warranty process and Zwilling’s customer service. In my view these knives are hugely overpriced and knowing what I know now would never have bought them in the first place. I hope Miyabi will review how these situations are handled in future, as it does not reflect the premium reputation the brand promotes.
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
