I recognise I am writing this review having recently come off of the phone to their (friendly) customer services.In short, I ordered a toaster and received a kettle. Something that when I told the (friendly) customer services line they told me ‘this has been happening a fair bit recently’ and had a little (exasperated) chuckle.Whilst I have been given instructions on how to report this, Zwilling won’t give me the item I have ordered until they have received the item they sent me (incorrectly) back and they have investigated what happened. When I challenged this, I was told that their policy is to do this (and put the customer last) as they don’t trust that they will get incorrectly sent goods back. My thoughts are that I have paid for goods I haven’t received and am having to do the running around on the back of an error that I did not make. Apparently Zwilling products are highly rated but whilst their customer service is friendly, their policies and overall service tarnishes their brand enormously and leaves a very bad taste in my mouth. Here’s hoping their pull their socks up and sort this out satisfactorily.
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
