HiPurchased a table blender in Sept 22 for £159 and a tin opener in April 23 for £27.The plastic lid on the blender broke and I now have to wedge the broken piece into the interlock mechanism for the motor to turn on. The tin opener was fine for a while, but now opens nothing and I have gone back to a cheap supermarket opener. Very disappointed with both these products, as I thought I was buying better quality products. Will never buy from them again, despite being happy with their pan set. This planned obsolescence and "designed to fail" attitude is what I hate in modern products. Why are my UK made HiFi components still working fine after 34 years...and these simple products are broken after 12 months? Says it all about the values a lot of companies adhere to these days. The company founders must be turning in their graves...but I guess EBITDA is all that matters these days.Logged all this on a call and have a case number since 14th Dec 24, but no one has got back to me. My critical reviews posted to the Zwilling.co.uk site have not appeared.Note to Zwilling management. Respect your design engineers. I can't imagine they like being asked to produce poor designs like this. Treat them like professionals....you will still shift loads of product (albeit at a smaller margin) and you would have more return customers. If you don't, your company will develop a reputation like my employer has and your customers will drift away, resulting in you going bust a lot quicker than you think you might. Reputation makes or kills businesses very, very quickly these days. My generation are sick of this sort of thing and no one else has any money to buy your products.
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
