*** Update: 24/9/24 **After discussing my issue with Toni, she was efficient and quick at resolving the problem. A replacement kettle has been received and the faulty one has been sent back to Zwilling. Thank you for resolving this Toni. *** Update: 19/9/24 **After ring customer services multiple times there is no one that can answer my call. Please can the customer services team contact me on the number I’ve provided in the email address to them?? Dying for a cup of tea…!!! Order no: 669186Having done my research into a new kettle, I came across the Zwilling brand. I have to admit, the Zwilling brand was new to me but the reviews seemed positive - so I took a chance and bought the 1.5L Enfinigy kettle.After approx 12 months of light household use, the kettle is completely dead. Power is getting to the kettle as the illumination button is lit, but the kettle doesn't heat or show any signs of life!Really disappointed with this product and the Zwilling brand - the kettle wasn't cheap either, in comparison to others in the UK market. When making a decision on Zwilling's products and brand, I suggest careful consideration on the longevity of the product that you need!!! You may need to purchase a replacement much sooner that you'd hoped...
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
