zwilling.co.uk

2.9
2.9 Based on 90 reviews

ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more? Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting...

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Charly
Old Fashioned Snake Oil

If like me, you thought snake oil was confined to good old western movies you’d sadly be wrong. After ‘investing’ in one of Demeyere’s top of the range Atlantis 7 sauteuse conical pans I was shocked to find that after a single use it had severely discolored (rainbow stain). I immediately contacted the Zwilling Customer Service team to see whether this was normal. The reply I received stated that this is simply a characteristic of stainless steel which can easily be resolved by cleaning with a watered down vinegar solution.If I’d purchased a cheap stainless steel pan I could accept this, but for one of the most expensive pans on the market I expected a lot more. All of the R&D that went into their patented Silvinox coating would have been better spent by Demeyere supplying customers with a bottle of vinegar with each cookware purchase!Please don’t make the same mistake I made and choose another brand for your cookware.Thank you for your response however I’ve never experienced this level of discoloration in decades of using stainless steel cookware, especially after the first use.

1
Date of experience: Jun 19, 2024

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Business Details

  • ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?

    Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more

  • email customerservice@zwilling.co.uk
  • call 03303630005
  • language https://www.zwilling.com/uk/

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