I have placed an order for the white ash knife set on 27/12/23 online , the set was on sale at £229. I entered all the payment details and submit document for age verification but the screen was keep loading for 10 mins so I went to my account to check my order status. When I went into my order history in my account, it showed that the item has been successfully ordered and the status is pending for shipment. However, I have not received the order confirmation email. Therefore, I planned to call customer service the next day to check my order.When I tried to call customer service to confirm this order, I noticed that the order has disappeared is no longer in my order history. Nevertheless, the price has gone up to £379 now. Customer service explained that maybe it was the age verification has not gone through so they have cancelled my order. However, I have purchased knives with Zwilling last year and in my account , it has indicated under age verification, my account is already verified. Now customer service said they do not know the reason why the order could not gone through and advised they can do a manual age verification for me to reorder but cannot honour the sale price anymore.This is totally unacceptable that I need to pay £150 more for the same set I ordered because they have cancelled my order. I have sent an email to customer service to file a complaint but received no response.Totally disappointing customer service !!
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
