A shout out to Tracey for her customer service and understanding of my situation. I bought the Miyabi Birchwood 8” gyutoh in Canada last Dec. The emblem on the handle fell out recently. After reaching out to Zwilling Canada, they said since I reside in the UK, it should be Zwilling UK handling my claim. UK then pushed back to Canada. Tracey from the UK team took on my case and made the goodwill to replace the knife. I just received a brand new knife today so a massive thank you to her.
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
