I recently had my first… and last experience ordering from Zwilling UK. I purchased 2 Staub pumpkin bowls, but upon receiving them decided that the quality wasn’t worth the price. I returned both items as per their returns policy, including the returns paperwork available on their website and paid for the tracked return postage. A few weeks after sending them, I realised I hadn’t heard anything from them regarding the return and receiving a refund. I checked the tracking information and could see they had received the item. I called them and they confirmed that they had received the items and a refund would be made. Again, weeks go by and I haven’t received a refund, so I contact them by phone again, this time being asked to email them. I have since had several emails back and forth, where they deny that they ever received the returned items and refuse to refund. They have repeatedly asked for proof of sending the items, but of course I binned my tracking receipt when they originally told me they had received the returned items, as I trusted their word that they would make the refund. Customer Service has been very poor telling me they will check with the warehouse etc and then never updating me. I will not be buying from them again, as I cannot trust, if I have an issue with an order, that they will honour a simple refund.
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
