I bought a cocotte from Staub in July 2022, after 2 months of use, the pot shows a bit of rust and the customer service agreed to replace the pot under warranty, but at the time, the pot was out of stock and I had to wait over 3 weeks for the replacement to be sent. No problem, received the pot, saw a small indent on the inside of the pot but was guaranteed by customer service that this does not affect use. So I happily washed cleaned the pot to be used later. Two days later, took the pot out, planning to use it, noticed there is already rust on it on various parts of the pot. Emailed customer service again, no reply. I have sent 2 follow up emails and called them (which I had to pay to call as it is a 0845 number) and still no reply. I sent the email 9 days ago and they said they aim to reply within 3 working days and previous communications have been prompt----------UPDATE-----------------I have called and managed to speak with customer service who apologised for the delay in getting back to me, as it was due to the person handling my claim being off work. They assured me that I am covered under warranty. Unfortunately, the item is no longer in stock and therefore, a refund has been offered upon the return of the product and I promptly placed an order for another pot in a different colour.
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
