I purchased a block of knives several years ago from York Outlet. Sadly, the handles on two of the knives had started to crack. I had only ever hand-washed them. As such, I wrote to ask if there was anyway I could have the handles replaced (as the blades were still good) or perhaps a discount towards replacing them. I enclosed a photo of my original receipt and pictures of all the knives, including those that had the cracked handles. A couple of days later, I received a really nice letter from Katarina suggesting that I return the damaged knives together with a completed form. I sent the knives back via proof of delivery and to my delight after a few weeks, they replaced them for me with exactly the same design knives. Thank you so much for a pleasant customer service experience.
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
