I bought a Zwilling multi tool nail clipper from Switzerland and when I started using it, the design was a clearly flawed as the cult tool hangs loosely behind the clipper and falls over if I have to manoeuvre the clipper. It was not cheap hence I decided to get in touch with Zwilling in the UK as I live here. They have been so unfriendly and unhelpful. The manager first argued with me that the design is not flawed. Then when she checked in their own WH, she realised that the design had changed compared to what she had seen and had herself. Nevertheless she is still refusing to help and asking me to send a video - am happy to do that as well however its too large to send in an email. She is just making it more and more difficult to provide any further service. Never am I going to buy a Zwilling product again.Update - 21/11/22I have contacted the CEO of Zwilling in the US and even Germany and I got a response from US asking me to contact Germany however thereafter there is no further action. This is the aftercare and service provided by a world leading brand like Zwilling - so very disappointed and frustrated.update - 24th feb 2023 No resolution - I found CEO contact and wrote to him to find that he is based in US - US team said contact Germany and there was absolutely zero response from Germany !! I am never going to buy any Zwilling product again. Extremely disappointing from supposedly a reputable brand.
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
