I’m extremely disappointed with my experience with Zwilling.
I purchased a kettle and matching toaster together as part of a coordinated set. The kettle has since been recalled, which I understand is sometimes unavoidable. However, Zwilling has refused to refund the toaster, despite the fact that it was bought specifically to match the now-recalled kettle.
Had I known the kettle would be recalled, I would not have purchased the toaster at all. The two items were clearly intended to be used together, and the recall has effectively rendered the toaster pointless for me.
Customer service has stated they are “following instructions from Germany”, but this response feels dismissive and fails to take into account the broader impact on the customer. There has been no flexibility or goodwill shown in resolving what is clearly an incomplete purchase due to the recall.
I would have expected a company of this reputation to handle the situation more fairly and with greater consideration for its customers.
Very disappointing experience overall.
If you want, I can make a  shorter version or a  more aggressive one that pushes harder for action (sometimes useful if you want a response quickly).
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ZWILLING has been the gold standard for premium cutlery the world over for 290 years. But did you know it is so much more?
Marrying the tradition of expert German engineering and stainless-steel know-how from our long history of knife-making and boasting a family of premium brands such as STAUB and DEMEYERE, the ZWILLING Group is truly the modern kitchen specialist. ZWILLING offers glassware, cast iron, nonstick and stainless-steel cookware, kitchen tools, including electrics and advanced food storage systems, and, of course, a wide spectrum of knives. We create products so that you can do it all in the kitchen.See more
