I need to highlight the ongoing and unlawful actions of the service provider, which have led me to pursue legal recourse due to significant financial losses, emotional distress, and breaches of my privacy and consumer rights. My business emails have been inaccessible for almost two months. During this time, the provider has imposed unclear and excessive charges outside of my contract. Despite my urgent requests for help, they continue to ignore me, even after I paid amounts that were never properly clarified or agreed upon. Each time I reach out by phone, I incur an additional charge without justification. These fees keep accumulating while my access remains blocked. Most alarmingly, the service provider is unlawfully withholding my business emails, which include: - Highly sensitive personal and commercial information - Contracts - Confidential client communications - Critical business records. This situation has resulted in lost time, financial setbacks on contracts, and serious damage to my reputation. I am deeply affected by the treatment I have received. I feel emotionally devastated and have been brought to tears by the neglect and complete disregard shown by this service. Without my consent, they have repeatedly altered my email passwords, blocked my access, and retained my personal and business information. I have switched to a new provider due to the ongoing disrespect and operational harm. Even after paying unexpected charges, I still cannot access my 300 emails. When I call the support line, I am repeatedly told that there are no agents available to assist me since November 2025. I have sent multiple emails to the CEO with no response.
Claim your business profile now and gain access to all features and respond to customer reviews.
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
