Great experience booking with 1066 previously - good communication, lovely property, everything as promised. Very different the second time around. Had to move original booking when the second UK lockdown was announced - fair enough. Checked that new dates were still okay when lockdown ended and told they were fine, all going ahead. Less than a week before we were due to travel, the company told me the owner no longer wanted to rent out the property and so the booking would have to be postponed (again) or transferred to a different property. Since my mum, who I was travelling with, is terminally ill, we are not able to postpone this for a third time so I asked to cancel. They then told me I had to make the cancellation via Air BnB, and they would 'override' the reduced refund given when it looks like you have cancelled your trip. They sent a refund then I was called by someone from Air BnB saying they had made a mistake and wanted me to send back the money I had been refunded. I can't believe how badly they have handled this - I was already very disappointed to have our postponed holiday cancelled with less than a week's notice and they have since caused me even more inconvenience. This experience would put me off booking with this company in future.
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