We booked a two night break at Coghurst Hall Holiday Park with 1066 Holidays through Booking.com. There was no running water on the first morning, we were unable to shower, flush loo or wash our hands, wash dishes etc. A neighbour told us this water issue had been going on for at least 5 months on the majority of the holiday park, particularly the higher up accommodations, and the visible building works on site was them trying to fix it. The water supply is intermittent at best and completely absent at the weekends and peak times for showers. When we rang the holiday park company they said they didn't know about the issue and they would send someone out within the hour. They never turned up. Also they said the manager would ring us back and she didn't. We had to come home because an hour later there was still no water and no one had been in touch or turned up. I rang them again and they said I'd need to contact Booking.com for a refund. So we did that and after 48 hours Booking.com offered us just 80 pounds compensation. We had spent nearly 400 pounds on a 2 night holiday we were not able to have because of a known issue and we would like a full refund because we feel it should not be advertised until the water is fixed. The holiday let is not as advertised. The 1066 Holiday company barely answer their phone and when I did eventually get through after ringing persistently the chap put the phone down on me when I was talking and is now not answering the phone again. Two people on two different days said they had only been working there for four days so didn't know anything. How convenient. Have reported to Trading Standards and have contacted Citizens Advice for further advice as to how to get our money back in full. This property should not be let until this longstanding water issue is fixed.
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