I contacted the service for guidance regarding my foot and knee pain. The initial representative informed me that an ambulance would be sent, but after waiting for several hours, I called back only to learn that no ambulance had been dispatched. Instead, I was told that a clinician would reach out to me, which had not been mentioned during my first call. I was advised to take pain relief and await a call from a GP on duty. Ultimately, I received a notification stating that no GP could return my call, effectively closing my case. Additionally, my request for advice via text resulted in a broken link.
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