This service is not fit for purpose! Not even trying! My wife couldn’t breathe properly yet the guy on the phone kept asking to talk to her, he asked us 10 times the same crap question does she have tightness in her chest I said yes she is having difficulty breathing, The guy then asks if the tightness is pain, we answered not pain but just tightness in breathing! 10 freaking times - I got pissed off I was like look my wife can’t breather can we just speak to someone else as you can’t understand what we are saying!
The amount of tax we both pay and this is the state of the service we get, in third world countries you get 10 times what you pay for here!
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