I contacted the service, explaining that I was facing early retirement due to health issues and would receive my pension in February, which would allow me to settle my loan. I requested that they refrain from taking any further payments until then, as I had no money to live on. They assured me this would be fine, and I even provided a specific date for repayment. Despite canceling my direct debit and having only £120 for food for the month, they still deducted my last bit of money after our conversation. While this service may offer easy credit, when tough times hit, it becomes a struggle. I find them unhelpful and would recommend avoiding them entirely, as they seem to exploit vulnerable individuals.
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