I placed an order before 10pm expecting to receive it the next day, but it arrived two days later. After reaching out to customer support, who were quick to respond, I learned that next day delivery doesn’t actually guarantee it will arrive the next day and may take longer. The website lacks clarity on this, and the feature isn't marketed effectively. I received information about their delivery services, but this wasn’t visible when I placed my order. As a result, I had to collect my order and transport it to another location to hand it over to a staff member, which took additional time. I was offered a refund for the delivery charge (which was free to begin with). Ultimately, I received a 10% refund on my order—a minimal gesture. I recognize this is a busy season, but advertising next day delivery and failing to deliver on that promise is unacceptable and misleading. I will not be returning.
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