Review Time
I misplaced the address of the recipients I sent a hamper to last year, but the company helped me retrieve it so I could send it again. I later discovered that the recipients were still on their winter holiday in Doha, and the company graciously adjusted the delivery date for me. Their service truly exceeds expectations. Thank you!
I placed an order before 10pm expecting to receive it the next day, but it arrived two days later. After reaching out to customer support, who were quick to respond, I learned that next day delivery doesn’t actually guarantee it will arrive the next day and may take longer. The website lacks clarity on this, and the feature isn't marketed effectively. I received information about their delivery services, but this wasn’t visible when I placed my order. As a result, I had to collect my order and transport it to another location to hand it over to a staff member, which took additional time. I was offered a refund for the delivery charge (which was free to begin with). Ultimately, I received a 10% refund on my order—a minimal gesture. I recognize this is a busy season, but advertising next day delivery and failing to deliver on that promise is unacceptable and misleading. I will not be returning.
I ordered a hamper on 29/11 and was informed it would be delivered today, 05/12, around midday. Upon checking, there was no delivery at the address. I contacted the service, and they mentioned it was delivered to a white door with a picture as proof. However, there are no white doors on the street. Two people were at home, and no one received the delivery, nor was there a signature. The service is refusing to refund my money, so my family won't have a hamper this Christmas. I will not use them again.
I placed an order before 10pm expecting next day delivery, but it arrived two days later. After reaching out to customer service, I learned that next day delivery can take longer, which wasn't clearly advertised on the website. This led to additional hassle as I had to pick up my order and deliver it myself, consuming more time. I was offered a refund for the delivery charge, which was free anyway, and eventually received a 10% refund on my order—a minimal gesture. Misleading advertising during this busy season is unacceptable. I won't be using this service again.
I discovered the service while thinking I was ordering from a well-known retailer, only to find a sponsored link for another company. It's deceptive to pose as a different brand. I'm glad I read the reviews beforehand and will be purchasing directly from the actual retailer now.
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