I ordered a printer last Thursday based on what the website clearly states: “Order before 7pm for same-day dispatch.” Unfortunately, that turned out to be completely misleading.Four days later there is still no update at all on the delivery status. I’ve called customer service several times because we actually need the printer, and the only response I got was that it’s “somewhere in the warehouse” and hasn’t left yet, and they don’t know when it will be dispatched.If you cannot honour what you advertise on your website, then you simply shouldn’t say it. Customers rely on that information when making a purchase.Very disappointed with the service and lack of transparency. At this point I don’t even know when (or if) the printer will actually arrive. Avoid.
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