My first order with 123, and my last. I ordered a printer on 7/1/26. The printer was out of stock, but not indicated on their website, it was then delivered with the wrong plug, and when the correct plug was dispatched, it was to the wrong address in Northern Ireland! I live in Wicklow. A total of 3 weeks was wasted. During set up of the printer, the option to choose Ireland wasn't on the list of 'countries/regions' in the options menu, presumably because the printer was destined for consumers in all EU countries (bar Ireland and the UK (English speaking)), but got around that. Then I couldn't register the printer; the serial number triggered an ‘error’ response on Brother's portal but 123ink assure me the warranty is covered by them. Great, but couldn't they have informed me of that? I can only commend 123ink for their customer service. The staff did their best to resolve the issues in a timely way, but the 'weak links' in the chain need to get their ‘act’ together. Got a bag of Haribo 'star mix' for all my troubles; thank you. A box of Panadol would have been better.
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