123ink.ie

4.4
4.4 Based on 201 reviews

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Misleading stock information & poor…

Misleading stock information & poor customer practiceI placed (again) an order after the website clearly stated “In stock – Order now, we can ship this today!”, which reasonably implies local stock in Dublin.After ordering, I was informed the day after that the item was actually coming from an EU warehouse (Netherlands) with a 7–10 working day delay, with no prior warning, no transparency, and no apology. Shortly after, the product page wording was changed confirming that the information shown at the time of purchase was misleading.This is not my first issue with this company; it is the second failed order caused by inaccurate stock information. Offering an alternative product is not a solution when customers deliberately choose a specific model.This is a waste of time and a disappointing customer experience. I would not recommend this company based on misleading advertising and lack of accountability.

1
Date of experience: Jan 08, 2026

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