DREADFUL CUSTOMER SERVICE. AVOID AT ALL COSTS!I placed an order for a full set of inks and opted for the 123ink own brand alternative. This was a big mistake. I received 2x Cyan and no Yellow cartridge which 123ink dispatched when I made them aware of the error. Once I had the correct full set, I fitted them to the printer. The Black XL cartridge leaked everywhere and destroyed a brand new shirt. The Yellow cartridge also leaked and the Cyan & Magenta cartridges had no communication with the printer. Again I contacted Customer Service to request a full refund as these items were not of merchantable quality and no good to me. Initially they wanted the order returned with DPD, then they said this wasn't necessary. I had to chase them again and again for the refund to be processed when finally Kain said he had processed it but remained aloof and avoided answering my question on whether it was a full refund. When the refund arrived, it was a partial refund only and now I am eight calls deep with Customer Service and nobody seems interested in making this right. There was one order placed, it should be simple. Refund the order total and stop messing your customers around. I have since purchased genuine HP ink set from eBay cheaper than the price that 123ink offer and I will never shop with these guys again. I find myself completely unable to recommend 123ink and I will tell everyone who will listen and even some who won't about how badly they treat their customers from my experience.What good is Customer Care when they just don't care? 123ink - Do better.
Claim your business profile now and gain access to all features and respond to customer reviews.
