I had occasion to phone Customer Service in 123Ink.ie and was very pleasantly surprised to find that I immediately got to speak to very helpful individual, called Karen.She helped me with some trouble shooting and when that didn't work she arranged replacement cartridges, which arrived next morning. So often these days in many companies there is no phone support, and if there is you are waiting a longtime to get a response, or the phone is hung up before you are answered. It was, in my view, the way customer support should be, but often is not.
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