I wish I could rewind time and never have trusted this moving service. My experience was not just disappointing—it was traumatic, exhausting, and humiliating. Initially, I was quoted €2,000, which seemed reasonable. However, just days before the move, they raised the price to €3,820.99 and claimed I could no longer cancel the contract. It felt like a trap—I had no choice but to proceed. On moving day, they arrived with a truck that was too small for my household, despite my detailed inventory. I called their dispatcher, who admitted they had no larger truck and promised two trips at no extra cost. Later, they called to say the driver was stuck in traffic and needed to charge me an additional €1,100 for the extra time. I firmly refused, and after a tense negotiation, they reduced it to €600, which I still declined. I was then told to “tip the workers €500 in cash” to ensure they would complete the transport and return the next day to assemble my furniture. Exhausted, I reluctantly agreed and paid. Only half of my bed was taken on the first trip, and the wardrobe was left for the second, which occurred after midnight. When I inquired about the next day’s return for assembly, they claimed, “we’re done with our job,” and left. No one ever came back. I reported this to the service, but nothing was done. I’ve been sleeping on a couch since, with my bed unusable and my wardrobe in pieces. I had to lift heavy furniture myself, causing me serious back pain and sleepless nights. I paid €4,300 for a service that was dishonest and incomplete, leaving me emotionally drained. This company took advantage of me during a vulnerable time. I will not stay silent and am gathering evidence for legal action. Please, stay far away from this service.
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123Umzugshelfer ist Ihr Umzugsunternehmen und Ihr Umzugsspezialist mit einem breitem Umzugsservice.
Sicher, Schnell & Sauber.
