123umzugshelfer.de

Horrible service

Luckily the workers who performed the move were actually helpful and very good. I can't say the same about 123umzungshelfer or the moving company's boss.First, Umzugshelfer - I was initially handled by an English-speaking representative who was kind and helpful, and seemed professional. We agreed things and a price, and she said there was enough flexibility that if I forgot one or two things, it's not a problem. I was also told none of my furniture would need dismantling.The next day, I'm handed over to another representative who only spoke German - I got by, but not ideal. I went through the list, and because of a misunderstanding about packing a bunch of glasses, she said that service would add 400EUR!!! for 15 minutes of work. As I had to move out, I had no choice but to accept. I also agreed that I would pay part of the invoice after the job was done by bank transfer.On the day of the move, the movers arrive, and their boss asks for cash upfront - not what I agreed and not something I could do as I had a withdrawal limit. I agreed to pay part cash upfront and part bank transfer under duress from yet another 123Umzugshelfer representative (3 different people who seem to never have spoken to each other and kept saying different things about payment and increasing the fee) - but nothing to be paid at the end, very unprofessional and definitely not what was agreed. To top it off, the movers said the bedframe needed dismantling and would add another 40EUR. If I had been told that on day one instead of lied to, I would have been fine.Luckily the movers themselves were professional, very fast and did a great job. However, their boss and Umzugsfhelfer were predatory and kept changing their words.Don't use 123umzugshelfer! They don't partner with reliable transport companies, don't keep their words and keep changing their terms and won't admit their mistakes.

Date of experience: Jan 20, 2022