123umzugshelfer.de

0 stars and should be reported.

Unethical. Immoral. Dishonest. **phone number for this company does not work, they never respond in timely and transparent way. When you ask for working phone number, they will not give you the contact details to directly contact them. The communication is one way - you email and they will call back if and when they want. When you want to make changes or cancel, they will not respond to you or provide the support to talk to anyone. They will state a lot of law clauses to their advantage, but incorrectly use them with malicious and harmful intentions. Their “legal team” will make fraudulent Statements and send demanding emails and letters of almost complete cost of relocation, coercing payments and trying to lock you in. Don’t be fooled by their illegal ways and seek legal advice first before agreeing and accepting their terms. ** Initially friendly, then the coercion to accept the “limited time offer , must accept RIGHT NOW by sending an email with response dictated by them (“I hereby accept offer”), otherwise higher cost and unavailable dates to move” - even when trying to inquire about booking 8-10 weeks before moving date. Due to unforeseen circumstances with my sudden job loss at the planned new location, I gave cancellation notice within 10days of booking, and approximately 6weeks before the moving date (which was never confirmed as the company stated that they would only require the address two weeks from planned date of moving to be able to Organise the relocation as I did not have an apartment yet). The company demanded 90% of the cost of moving as cancellation fee within 7days otherwise threatened court action. They threatened with emails with incorrect law with intentional fraud, deliberately reading the law in an advantageous and incorrect way, saying they could claim 100% of moving cost for cancellation, and that their company did not have cancellation policy - this is actually not legally correct. After making formal letters with legal guidance from my lawyers, they emailed saying that they admitted they were incorrect with The German law, previously demanding almost 90% of the cost for the cancellation... **but still demanding €915 out of €1250** because the company already incurred this amount for the organizing of the relocation (which the date was never finalized for an address never confirmed for a move planned at least 6weeks away?) They deliberately underestimate that moving the entire contents of a 3 room apartment 600km and rebuilding the furnitures at the new location would take in total only 8hrs and only two people, therefore will not ask for the *€415* , therefore demanding the remaining €915 which is not able to be claimed for the cancelled move! (When I moved to my current apartment 6months ago, it took 3guys almost 4hr to move the less contents and less furnishings only 6kms!) So I still owe then €915 “for the costs that company already have made for organizing the move” - never heard of such high costs for terrible phone calls and manipulation emails. Clearly 123umzugshelfer are dishonest with their deliberate undercalculations of costs saved from the cancelled move claiming that my move would have only required 8hrs from two helpers to move 600km away, now that they are facing questions and the law demanding that they can only claim for my cancellation cost without costs saved from the services which did not take place. So much more to say about their dishonest actions and words. This whole company and their claims from their legal team is absurd and not according to the law or ethical. Corrupt company with terrible motives.

Date of experience: Jul 05, 2021