I mistakenly booked tickets for seven passengers to Siquijor on the wrong date—one week later than our intended travel. Within seconds of realizing the error, I immediately requested a cancellation or rebooking. The response from 12Go was very prompt, and I was initially informed that the tickets could not be altered. However, after a few hours, I received an email stating that a refund could be processed. We exchanged a few more clarifications, and throughout the process, their responses remained quick and helpful.
I truly appreciate the consideration and understanding extended to my situation. Although I am still waiting for the refund, I am confident that it will be fulfilled as promised within 5–7 working days. Thank you so much, 12Go—you’re the best! May you continue to provide excellent service to your customers. Godspeed.
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12go.asia:
12Go is an online booking platform (est. 2012, Singapore HQ; operations hub in Bangkok) that specializes in ground and water transport—trains, buses, ferries, point-to-point transfers and selected regional flights. The service aggregates real-time schedules from more than 20,000 vetted operators and currently covers roughly 70,000 destinations in 140+ countries, with a particular depth in Southeast Asia.
Reasons travelers rate the service highly:
Proven track record: Millions of tickets issued over 12 years of continuous operation.
Payment Security: All transactions run through security–compliant gateways; accepted methods range from major cards (Visa, Mastercard, AmEx) and PayPal to UnionPay, Alipay, local bank transfers, QR codes (PromptPay), and popular e-wallets.
24/7 multilingual assistance: Live-chat agents are available before, during, and after travel, and can help with changes or cancellations.
Extra cover when needed: Optional travel insurance, day-trip add-ons, and rail passes for Japan, Taiwan, Korea, and Europe
Transparency: Up-front pricing, e-tickets delivered instantly, and operator ratings visible before purchase.
With a staff of 200+ spread across nearly 20 countries, 12Go continues to refine its platform so that travelers booking ferries in the Philippines, night trains in Vietnam, or buses across Thailand can do so with confidence and minimal friction.See more
