I booked about 5 busses, 1 train and a private taxi in Morocco. For my first bus journey the bust company watsapped and asked me if I could take the earlier bus as the one I booked was full. I thought this was odd, but went with it.
I went to Tunisia next, intending to book a train to and from Sousse from Tunis, the train times were not very good on the outward journey so I opted for a private taxi instead, for the return I booked the train. 24 hours before the train I relaised that I had not been sent the ticket, so I reached out to Customer services who responded very quickly, saying not to worry and they would chase it. A couple of hours later I recievd an automated message from 12go with notification of my "refund for ticket!" , no explanation or anything, I contacted the CS again and was told that the train was full so my ticket was cancelled and I was refunded, I could not get a reasonable answer to the reasonable question "I booked and paid you 6 days before, how did you take my money when there was no seat for me " ? Did they not pass on my booking - did the train company just take the money ? I got my money straght back but I was then just left trying to get myself back when it did not occur to me that I would have to think about it again. I was told that if I need a guaranteed ticket, I need to only book through the options say say "ticket guaranteed" - sorry but that makes no sence, nobody on earth books a travel ticket thinking "I don't really need this ticket, but I will just book it anyway" . I am just so relieved that I found out this random policy on my last journey, not my first as I would have been constantly wandering if I would get my tickets.
I decided to get a cab from my hotel concierge to get back, not take another chance on 12go.
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12go.asia:
12Go is an online booking platform (est. 2012, Singapore HQ; operations hub in Bangkok) that specializes in ground and water transport—trains, buses, ferries, point-to-point transfers and selected regional flights. The service aggregates real-time schedules from more than 20,000 vetted operators and currently covers roughly 70,000 destinations in 140+ countries, with a particular depth in Southeast Asia.
Reasons travelers rate the service highly:
Proven track record: Millions of tickets issued over 12 years of continuous operation.
Payment Security: All transactions run through security–compliant gateways; accepted methods range from major cards (Visa, Mastercard, AmEx) and PayPal to UnionPay, Alipay, local bank transfers, QR codes (PromptPay), and popular e-wallets.
24/7 multilingual assistance: Live-chat agents are available before, during, and after travel, and can help with changes or cancellations.
Extra cover when needed: Optional travel insurance, day-trip add-ons, and rail passes for Japan, Taiwan, Korea, and Europe
Transparency: Up-front pricing, e-tickets delivered instantly, and operator ratings visible before purchase.
With a staff of 200+ spread across nearly 20 countries, 12Go continues to refine its platform so that travelers booking ferries in the Philippines, night trains in Vietnam, or buses across Thailand can do so with confidence and minimal friction.See more
