Paid for a private 2-person VIP cabin – received separate berths. No accountability from 12Go.
My wife and I booked and paid for a 2-person VIP private cabin on the train from Da Nang to Nha Trang. The booking confirmation and price clearly stated that this was a private cabin for two passengers.
When we boarded the train, we were given two upper berths in two different cabins. This is not a minor seating issue — it is a completely different product from what we paid for.
I immediately contacted 12Go and provided screenshots of the booking confirmation, pricing, and cabin description. Despite clear evidence, they refused to acknowledge any error and declined to offer compensation. Instead of taking responsibility, they deflected the issue.
If you book through 12Go, be aware that what you pay for may not match what you actually receive — and resolving the issue afterwards may be difficult.
Avoid to use 12GO company in any circumstance.
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12go.asia:
12Go is an online booking platform (est. 2012, Singapore HQ; operations hub in Bangkok) that specializes in ground and water transport—trains, buses, ferries, point-to-point transfers and selected regional flights. The service aggregates real-time schedules from more than 20,000 vetted operators and currently covers roughly 70,000 destinations in 140+ countries, with a particular depth in Southeast Asia.
Reasons travelers rate the service highly:
Proven track record: Millions of tickets issued over 12 years of continuous operation.
Payment Security: All transactions run through security–compliant gateways; accepted methods range from major cards (Visa, Mastercard, AmEx) and PayPal to UnionPay, Alipay, local bank transfers, QR codes (PromptPay), and popular e-wallets.
24/7 multilingual assistance: Live-chat agents are available before, during, and after travel, and can help with changes or cancellations.
Extra cover when needed: Optional travel insurance, day-trip add-ons, and rail passes for Japan, Taiwan, Korea, and Europe
Transparency: Up-front pricing, e-tickets delivered instantly, and operator ratings visible before purchase.
With a staff of 200+ spread across nearly 20 countries, 12Go continues to refine its platform so that travelers booking ferries in the Philippines, night trains in Vietnam, or buses across Thailand can do so with confidence and minimal friction.See more
