12thtribe.com

3.5
3.5 Based on 120 reviews

Women's boutique featuring globally inspired jewelry and clothing....

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Wanda
Absolutely horrible experience

Absolutely horrible experience. This company will do everything they can to not refund you. Ordered 3 items for just over $200. Terrible quality for the price tag. Used a discount code, which made one of the items nonreturnable which wasn’t mentioned until I tried to return. One item returned okay, minus a deduction for “restocking”/shipping. The last item i tried returning was a nightmare situation: refused to refund “because it was worn” (it wasn’t), asked for it to be sent back to me & they sent me the wrong package which I had to take time to mail back, then they delivered my item to an address (with no notification until 3 weeks after) in the wrong state. Ultimately I got a refund, but this was after emailing/following up for well over a month. Customer service rep (Jamille) was so kind throughout the process and that is the only positive note I have. I will not be ordering with this company again.

1
Date of experience: Dec 27, 2023

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