absolutely awful customer service!!!!In October I had to cancel my sons swimming lessons due to medical reasons and not one person ever told me that we had to pay one more month as it's a 30 day notice period. And not one person wants to take ownership let alone to reply properly and speak to me. I have in black & white writing I can cancel at anytime but no one told me about the 30 day notice period.If a shop displays the wrong price they have to take responsibility I can only see this is very similar not the customers fault at all. But trying to get anyone to speak to me is beyond difficult. Nearly two months and nothing when it is all 1610's fault not informing the customers properly! So now we aren't allowed to use the swimming pool, or can we afford to pay another months lessons or have we ever been told that we should of in the first place!!! awful service.
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