Horrible and a real risk of food poisoning! My husband ordered red roses and chocolate covered strawberries days in advance for Valentine's Day. He paid extra to get them delivered on time, even flex paid to get them a day early. We received the package two days later than the latest promised date, the strawberries were already fermenting, the chocolate was starting to melt, everything was warm. The ice pack had completely melted into warm water. The rose petals were brown on the outside and falling apart. The leaves, all fallen. We feel like we`ve been scammed. The price for all that was $133.72. We could have gone out to a very good restaurant for that price. We will ask for a refund, and if we get it, I'll gladly report it here.
Update: Customer service wanted to "make things right" by offering a "nice arrangement redelivered to the recipient, along with a $15 Savings Pass". We declined, insisted on the refund, and we received the refund one day later. We are happy with the customer service for solving the problem as soon as we complained.
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Flowers starting at $19.99 from 1-800-FLOWERS.COM, the world's #1 online florist. Flowers of all types, roses, lilies, orchids, for all occasions, birthdays, anniversaries, or just because.