I was offered a rental extension rate of $159 (with no other fees), and I agreed to that amount. Later, I was charged $249.49 instead. When I contacted customer service, they confirmed that the notes from my call show the $159 rate was agreed upon, yet they still refused to honor it, still demanding that I pay $90 more in fees each month. Stating there is “no possible way” to adjust it.Even more concerning, I was told that if I don’t continue paying the higher amount, they could take my belongings. Being charged more than the agreed rate and then threatened over it is unacceptable.If a company’s own call notes confirm the lower agreed price, it should be honored. I expected transparency and integrity, and instead I was met with inconsistency and pressure.I would strongly caution others against using this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
1-800-PACK-RAT is the portable storage and moving company that makes moving and storage simple across the United States. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination.
