Review Time
The day of the move they forgot about us. I had to call them. I was told they could not locate the movers..(which was a 3rd party moving company). They showed up hours late.. (5:30 pm). They began to pack the pod. Then at a certain point they stopped and demanded us to pay them cash money. Over $300.00 to finish packing the pod. I already paid for the whole thing.. from loading, storing and unpacking. I told them no.. they did not like that. I had to tell them to finish packing our stuff. I agreed to have our stuff sent to our new house on a certain day, it never happened. I was told it could not be done.. even though I was told it could. Then I was told it could on another day,, it did not happen.. then another day it did not happen. This went on for several days. Our stuff showed up several days late. At one point I was told our stuff was in the new state we moved to.. only to find out it was not. I was also told it was on its way when it was not.. It was still in the state we moved out of. Finally when our stuff got to our new house we had some items that where broken. We filed a clam.. they told us it was not their fault. That the items could not have broken while it was in the pod. The 3rd party movers packed it into the pod.. it was locked. It was moved down to us.. it was unloaded .. the items were broken. They were not broken before the move.. now they are, but according to packrat they did not do it. If it is like the items just broke on their own. From day one of the move to the last day of the move was a HUGE headache. I would not recommend to anyone..
I was offered a rental extension rate of $159 (with no other fees), and I agreed to that amount. Later, I was charged $249.49 instead. When I contacted customer service, they confirmed that the notes from my call show the $159 rate was agreed upon, yet they still refused to honor it, still demanding that I pay $90 more in fees each month. Stating there is “no possible way” to adjust it.Even more concerning, I was told that if I don’t continue paying the higher amount, they could take my belongings. Being charged more than the agreed rate and then threatened over it is unacceptable.If a company’s own call notes confirm the lower agreed price, it should be honored. I expected transparency and integrity, and instead I was met with inconsistency and pressure.I would strongly caution others against using this company.
I would never use them again! When you question their “terms” they tell you, it was in your contract. A contract you don’t get a copy of so you have nothing to reference. They don’t communicate within their departments. We have the salesperson two phone numbers and specific directions for delivery. They called the WRONG number of the two and had NONE of the deliveries details we gave at the time of the reservation. We were charged extra fees we weren’t told that we would be charged. This company is out to rip you off! Stay away!!! They charged us about $300 more then we were quoted and when I called to get an explanation I was told, it was in your contract. I requested a copy of my contract. I never received a copy!
I used 1-800-PACK-RAT for interstate moving and long-term, climate-controlled storage, which I paid for over an extended period. I also used their loading service.Upon delivery, I discovered significant impact damage and material degradation across multiple items. Some damage was inconsistent with proper handling, and other damage was inconsistent with what should occur in climate-controlled storage.I documented the damage immediately with photos and video and submitted a claim. Despite this, both my claim and appeal were denied without any on-site inspection or independent evaluation of the damaged contents.Given that the company had exclusive custody of my belongings during storage, I expected a good-faith claims process. That did not occur. I am now pursuing resolution through formal legal channels.Posting this review factually so others evaluating long-term storage and claims handling practices can make an informed decision.
THEY CHARGE YOU FOR EVERY LITTLE THING! BE CAREFUL AND FULLY UNDERSTAND WHAT YOU ARE GETTING INTO! They only tell you about thier monthly pricing what they don't tell you is about all thier fees that is in the fine print. There is a pick up fee, a delivery fee, a fee for picking up the empty container, a fee for sneezing in the wrong direction....I requested for my empty container to be picked up on the 5th of the month and because I requested pick up online and did not call TEN DAYS in advance for pickup of the EMPTY container I was charged for an additional month. The fees for moving is almost as much and the monthly rate for having the dang container. I WOULD NOT RECOMMEND USING THIS COMPANY. When we did call we were usually waiting for someone to pick up the phone. We routinely waited 30 to 45 mintues for someone to help us. The final straw was in order to request to get the empty container out of my yard I had to pay the balance, which I was fine with. What I was NOT ok with was that they used my card that was on file to pay for another container ( my mother's) without my consent. They just charged my card because it was there. I DID NOT AUTHORIZE THEM TO DO THAT!! Pay very close attention to this company if you decide to use them. Personally I would avoid them at all cost.
HORRENDOUS customer service!! took me 45 minutes on hold to speak to someone just to cancel my move with them. I decided not to use this company after reading all of the horrible reviews and after my experience dealing with their awful customer service, I am thankful that I did decide to go with another company. I initially waited on hold to speak to someone for 45 minutes. After finally reaching a live representative, they told me they don't handle cancellations and would need to transfer me. After waiting an additional 25 minutes I finally got in touch with another agent who helped me confirm my cancellation. If this kind of service is any indication how they treat their customers, I am thankful I read the online reviews and found out exactly how awful they truly are. Do NOT believe the reviews on the Pack-Rat site, as those must be be written by friends and family since they are only positive. I will not be using them for my move nor recommending them to anyone after this experience. You should not have to wait over an hour on the phone just to cancel your reservation. The Dashboard within the online account should allow customers to cancel the order themselves. They force you to call into their horrible customer service center just to tell them you want to cancel your move. HORRIBLE!!!
I called Pack Rat multiple times to change my trailer to a 8 ft container and got transfer around 4 times with extreme long hold time.I told the representative that I have disabiility then transfer me to the loyalty department when I got transfered the rep stated I have personal issues.I am hearing impaired.I am filing a lawsuit for disabiility discrimination because I should not be treated like a time share customer.I contacted Department of transportation and other federal agency.I am moving on Government orders.I also reported them to my security team.
This company is horrible at proper planning, and their customer service is even worse.In December 2025, I reserved a 12-foot storage pod to be placed on my garage driveway. This size was specifically chosen because it was the largest unit that could fit without violating HOA rules. Anything larger or extending to the side was not acceptable.Three days later, on the scheduled delivery date, I received a call — not from customer service, a manager, or a dispatcher — but from the delivery driver, informing me that no 12-foot units were available and that the only option was a 16-foot pod. There was no advance notice whatsoever, despite the fact that construction activities had already been scheduled and began that same day.I explained to the driver that a 16-foot unit was not possible and asked him to escalate the issue internally. Instead, he told me to call the company myself. Unbelievable. A company failure was pushed onto the customer to resolve.When I contacted Pack Rat directly, I was told there were no 12-foot units anywhere and that delivery would need to be delayed by several days — again, completely unacceptable given the circumstances. After hours of waiting, I was finally told they “found” a 12-footer and would deliver it later that day.The pod arrived around 1:00 PM, even though it was originally scheduled for 8:00 AM. When it arrived, I was stunned by its condition — bent, badly beaten up, and scratched, which is a serious issue in an HOA-regulated community. The driver then informed me (for the first time) that the unit had been pulled from their junk yard and had been out of service for months. No one from Pack Rat ever disclosed this to me beforehand.Because of this, I had to urgently request a special exception from my HOA, providing a detailed explanation just to allow this damaged unit on my driveway. Thankfully, approval was granted — otherwise, the entire project would have been shut down.Later that day, customer service acknowledged the ordeal and agreed to a partial cost reduction. However, one month later, I was charged the full price for the second month. When I called to dispute the charge, I was told:1)That I had “agreed to the charges,” and2)That I was “offered a replacement and refused”Both statements are completely false. It became clear that Pack Rat documented only a version that benefited them, placing all blame on the customer while ignoring their own failures in planning, communication, escalation, and transparency.This was a terrible experience from start to finish — poor planning, no advance notice, unacceptable equipment condition, no internal escalation process, and ultimately blaming the customer for the company’s mistakes. I would strongly recommend looking elsewhere.
I paid them $6,000 to move a container across the country. They say 10 business days but it’s been 15 days and they’re calling to inform of a delay. Don’t even say why, just sorry for the inconvenience. Steer clear of this place if you value commitment.Just look at their comment. They don’t care. I mean I’ve already called them.
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1-800-PACK-RAT is the portable storage and moving company that makes moving and storage simple across the United States. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination.
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