I used 1-800-PACK-RAT for interstate moving and long-term, climate-controlled storage, which I paid for over an extended period. I also used their loading service.Upon delivery, I discovered significant impact damage and material degradation across multiple items. Some damage was inconsistent with proper handling, and other damage was inconsistent with what should occur in climate-controlled storage.I documented the damage immediately with photos and video and submitted a claim. Despite this, both my claim and appeal were denied without any on-site inspection or independent evaluation of the damaged contents.Given that the company had exclusive custody of my belongings during storage, I expected a good-faith claims process. That did not occur. I am now pursuing resolution through formal legal channels.Posting this review factually so others evaluating long-term storage and claims handling practices can make an informed decision.
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1-800-PACK-RAT is the portable storage and moving company that makes moving and storage simple across the United States. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination.
