This company is horrible at proper planning, and their customer service is even worse.In December 2025, I reserved a 12-foot storage pod to be placed on my garage driveway. This size was specifically chosen because it was the largest unit that could fit without violating HOA rules. Anything larger or extending to the side was not acceptable.Three days later, on the scheduled delivery date, I received a call — not from customer service, a manager, or a dispatcher — but from the delivery driver, informing me that no 12-foot units were available and that the only option was a 16-foot pod. There was no advance notice whatsoever, despite the fact that construction activities had already been scheduled and began that same day.I explained to the driver that a 16-foot unit was not possible and asked him to escalate the issue internally. Instead, he told me to call the company myself. Unbelievable. A company failure was pushed onto the customer to resolve.When I contacted Pack Rat directly, I was told there were no 12-foot units anywhere and that delivery would need to be delayed by several days — again, completely unacceptable given the circumstances. After hours of waiting, I was finally told they “found” a 12-footer and would deliver it later that day.The pod arrived around 1:00 PM, even though it was originally scheduled for 8:00 AM. When it arrived, I was stunned by its condition — bent, badly beaten up, and scratched, which is a serious issue in an HOA-regulated community. The driver then informed me (for the first time) that the unit had been pulled from their junk yard and had been out of service for months. No one from Pack Rat ever disclosed this to me beforehand.Because of this, I had to urgently request a special exception from my HOA, providing a detailed explanation just to allow this damaged unit on my driveway. Thankfully, approval was granted — otherwise, the entire project would have been shut down.Later that day, customer service acknowledged the ordeal and agreed to a partial cost reduction. However, one month later, I was charged the full price for the second month. When I called to dispute the charge, I was told:1)That I had “agreed to the charges,” and2)That I was “offered a replacement and refused”Both statements are completely false. It became clear that Pack Rat documented only a version that benefited them, placing all blame on the customer while ignoring their own failures in planning, communication, escalation, and transparency.This was a terrible experience from start to finish — poor planning, no advance notice, unacceptable equipment condition, no internal escalation process, and ultimately blaming the customer for the company’s mistakes. I would strongly recommend looking elsewhere.
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1-800-PACK-RAT is the portable storage and moving company that makes moving and storage simple across the United States. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination.
