HORRENDOUS customer service!! took me 45 minutes on hold to speak to someone just to cancel my move with them. I decided not to use this company after reading all of the horrible reviews and after my experience dealing with their awful customer service, I am thankful that I did decide to go with another company. I initially waited on hold to speak to someone for 45 minutes. After finally reaching a live representative, they told me they don't handle cancellations and would need to transfer me. After waiting an additional 25 minutes I finally got in touch with another agent who helped me confirm my cancellation. If this kind of service is any indication how they treat their customers, I am thankful I read the online reviews and found out exactly how awful they truly are. Do NOT believe the reviews on the Pack-Rat site, as those must be be written by friends and family since they are only positive. I will not be using them for my move nor recommending them to anyone after this experience. You should not have to wait over an hour on the phone just to cancel your reservation. The Dashboard within the online account should allow customers to cancel the order themselves. They force you to call into their horrible customer service center just to tell them you want to cancel your move. HORRIBLE!!!
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1-800-PACK-RAT is the portable storage and moving company that makes moving and storage simple across the United States. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination.
