The day of the move they forgot about us. I had to call them. I was told they could not locate the movers..(which was a 3rd party moving company). They showed up hours late.. (5:30 pm). They began to pack the pod. Then at a certain point they stopped and demanded us to pay them cash money. Over $300.00 to finish packing the pod. I already paid for the whole thing.. from loading, storing and unpacking. I told them no.. they did not like that. I had to tell them to finish packing our stuff. I agreed to have our stuff sent to our new house on a certain day, it never happened. I was told it could not be done.. even though I was told it could. Then I was told it could on another day,, it did not happen.. then another day it did not happen. This went on for several days. Our stuff showed up several days late. At one point I was told our stuff was in the new state we moved to.. only to find out it was not. I was also told it was on its way when it was not.. It was still in the state we moved out of. Finally when our stuff got to our new house we had some items that where broken. We filed a clam.. they told us it was not their fault. That the items could not have broken while it was in the pod. The 3rd party movers packed it into the pod.. it was locked. It was moved down to us.. it was unloaded .. the items were broken. They were not broken before the move.. now they are, but according to packrat they did not do it. If it is like the items just broke on their own. From day one of the move to the last day of the move was a HUGE headache. I would not recommend to anyone..
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1-800-PACK-RAT is the portable storage and moving company that makes moving and storage simple across the United States. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination.
