As insurance companies go, these guys are pretty good. After our recent trip to Europe, I made a claim on some non-refundable accommodation that we were unable to use because the airline (KLM) was unable to get us there and I also claimed on some additional travel costs we incurred (thanks again KLM). It took plenty of to and froing with 1Cover, lots of explaining and providing supporting documentation seemingly multiple times, but in the end, they came through.I think they and most insurance companies take the approach that they make claimants jump through lots of hoops in the hope that the people will give up, or at least that the fraudulent claimers will be unable to provide the required evidence. So, the lesson in all of this is keep everything relating to your travels, every email, text message, screenshot…be polite but persistent. Would I use them again? Yes, I would. I’ve heard plenty of bad reviews of travel insurance companies and some of their premiums are diabolically expensive. Cover1 was reasonably priced and came through on the claim so I really can’t fault them.
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1Cover is Australia’s leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionised how customers could purchase their travel insurance. We have protected millions of Australians and New Zealanders during their travels, and we are proud to offer cover that you can count on.
We specialise exclusively in travel insurance - it's all we do, and we do it well.
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