Two weeks into our month-long European holiday, I had to have an emergency dental treatment, which was carried out by an experienced dentist who provided the invoice confirming and I quote "emergency work carried out to relieve the pain". The invoice was also barcoded by their government department proving the authenticity of the invoice. When the claim was lodged, we were requested to provide more information which we did, then they finally came back and stated on their 60+ page policy it states that more comprehensive information is needed otherwise the claim will be rejected.This is a typical and disgusting excuse from an insurance company who are more than happy to take your money then try to reject your claim on a technicality.I will be lodging a complaint with ACCC. Save your money and never use this incompetent company.
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1Cover is Australia’s leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionised how customers could purchase their travel insurance. We have protected millions of Australians and New Zealanders during their travels, and we are proud to offer cover that you can count on.
We specialise exclusively in travel insurance - it's all we do, and we do it well.
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