You take out insurance for peace of mind hoping never to use it, but hoping if you do the insurance company will be fair and reasonable. 1Cover were not. We had to cancel our trip due to my wife having a serious accident. They initially 'accepted' our claim however after that point the whole experience was a long, drawn out and very frustrating. 1Cover seem to set out to make the process as difficult as possible. It took nearly two months and many, many emails to settle matters. No-one answers their phone or returns your call. You ask them to call and discuss matters and they won't. There's just an anonymous email exchange from agents that seems to push back on not paying legitimate claims, where costs were non-refundable and supported by receipts and documented evidence. It seemed clear they were intent on finding any reason not to pay out on our full claim and hope you would just accept a partial payout. Would not recommend and will never use them again
Claim your business profile now and gain access to all features and respond to customer reviews.
1Cover is Australia’s leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionised how customers could purchase their travel insurance. We have protected millions of Australians and New Zealanders during their travels, and we are proud to offer cover that you can count on.
We specialise exclusively in travel insurance - it's all we do, and we do it well.
See more
