The customer service is terrible. I haven't even yet traveled but want to add a day onto my insurance. Cannot talk directly to a human but have to go through their website which does not allow me to alter my days even though they say I can. Have to email and they say to expect a callback. Have received two voice messages saying they have called me. I want to talk directly to someone. Very frustrating and wish I had gone elsewhere.
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1Cover is Australia’s leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionised how customers could purchase their travel insurance. We have protected millions of Australians and New Zealanders during their travels, and we are proud to offer cover that you can count on.
We specialise exclusively in travel insurance - it's all we do, and we do it well.
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