If I could give this company 0 stars I would. We booked travel insurance based off what we thought were good reviews - on reading through many of these people did not make claims. Just liked how easy to purchase a policy. Yes this is easy - but my god let’s hope you don’t need to claim ! We had comprehensive insurance for our overseas trip. Sadly we had an iPad and I-watch that was in our hand luggage break, and be rendered irreparable ( we think whilst on a seaplane) They will only pay $ 5 !!!They insisted on an insurance report ( costing nearly $200) . Showing our items could not be repaired. ( which we paid for and submitted) Asked for detailed ( excessive) documents including itinerary’s , receipts, statements of reported loss/damage even asked us to submit details of our bank accounts with statements. All supplied. Once lodged asked for ‘ more details of what happened’ more minute details …and again was submitted. Then !!! Your claim has been assessed - we will pay $5Letter Advised iPads are apparently not covered and nor is your insurance report ( we can request what’s reasonable to assess a claim we will not be approving ) less your $200 excess. We now need to pay nearly $700 for a replacement iPad / and over $ 1000 for a replacement watch after already paying the insurance report…..($175) Their claim approved ( after depreciation) $ 5 ! !!!Never again will we use this company - we will make a complaint to the ombudsman.Thank god this wasn’t a medical claim - stay clear !Go with a reputable company.
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1Cover is Australia’s leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionised how customers could purchase their travel insurance. We have protected millions of Australians and New Zealanders during their travels, and we are proud to offer cover that you can count on.
We specialise exclusively in travel insurance - it's all we do, and we do it well.
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