I ordered shampoo and conditioner twice from the company. The first time in April, I didn’t receive an order confirmation, which I followed up on after five days and it was resolved. The product was good. I placed another order on November 17, but I haven’t received a confirmation email. I followed up on November 27 with proof of purchase, but there’s been no response. As of December 2, I’m still waiting for a reply. It’s very frustrating, especially since I appreciated buying from a locally owned company, and the lack of communication is a significant letdown, particularly during this time of year.
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ONE LABS makes health and wellness products to help you achieve your personal best. All our products are created through the strict adherence to our core values: quality and efficacy, honesty and transparency, and leaving the world better than we found it.
🇦🇺 Australian owned and operated
📫 Free express postage on every order
🌎 Safe ingredients and sustainable packaging
🐶 Cruelty freeSee more
